SUPPORT AND FAQs
Everything you need to know
Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find an answer, please get in touch and I will get back to you as soon as possible.
ARE CUSTOMISATIONS ALLOWED?
Yes definitely! Have you seen a design you like but would like it in a different colour or shape? Or would you like to amend ot merge designs? Leave your requirements in the customisation box or send an email to make sure your requests can be accommodated.
DO YOU SHIP INTERNATIONALLY?
Unfortunately only UK shipping is currently offered but as the business grows, international shipping will hopefully be offered.
WHAT SIZE SHOULD I PICK?
If you are unsure which size to select, it is advised to select a slightly larger size which you can then file down if it's slightly too big. However, the best way to pick the correct size is to use a sizing kit which you can order directly on here or measure your nails yourself.. You can also request a set of 20 nails so you have a variety of sizes (extra cost will apply)
DO YOU ACCEPT RETURNS?
Unfortunately. due to hygiene reasons, returns cannot be accepted unless the item arrives damaged. If you have any problems with you order, please send a message so I can see how I can help
CAN I BUY YOUR NAILS FROM ANOTHER SITE?
I do also sell on Etsy but note that there are sets exclusive to this site only.
WHAT IS INCLUDED IN MY ORDER?
Each order will include your nail set, nail glue (or sticky tabs if requested), alcohol wipe, buffing block/file and a cuticle pusher
HOW DO I APPLY/REMOVE MY PRESS ON NAILS
Please refer to the application/removal guides in the blog.
HOW LONG WILL MY PRESS ON NAILS LAST?
Press on nails can last for at least 2 weeks when applied properly and appropriate care taken whilst having them on.
They can also be reused so make sure to store them safely when removed!
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Each order will be made upon request so they will be processed in 3-7 business days.